When can I file a claim for a stolen, lost, or damaged package?

For stolen orders marked as delivered, file a claim within 5-30 days. Some cases may require a policereport.For lost orders, file within 7-30 days depending on the estimated delivery date.For damaged items, file a claim within 15 days, including photo evidence of the damage

RealCraft Shipping Protection

The Assurance of Protection

Secure your investment with seamless protection, ensuring every piece arrives as intended.

In an effort to ensure that every product you select from us reaches you in impeccable condition, we've partnered with UPS Capital to introduce an advanced shipping protection plan. This plan is meticulously designed to shield your purchases against any unforeseen events during transit. This low-cost shipping protection guards your package against loss, theft, or damage.

Comprehensive Coverage

Peace of Mind Guaranteed

Hassle-Free Claim Process

Expert Support Team

Coverage

Stolen Orders: Protection for packages marked as delivered, with claims accepted from 5 to 30 days post-delivery date.
Lost Orders: Coverage for items stuck in transit, with or without an estimated delivery date, allowing for claims from 7 to 30 days depending on the scenario.
Damaged Goods: File a claim within 15 days of delivery with photo evidence to support claims of damage during transit.

Stolen Orders: Protection for packages marked as delivered, with claims accepted from 5 to 30 days post-delivery date.
Lost Orders: Coverage for items stuck in transit, with or without an estimated delivery date, allowing for claims from 7 to 30 days depending on the scenario.
Damaged Goods: File a claim within 15 days of delivery with photo evidence to support claims of damage during transit.

Resolution Options

Refunds: Comprehensive coverage including item's subtotal, shipping, and taxes.
Reorders: Replacement of items, with made-to-order items following standard lead times. Unavailable items are refunded, covering all associated costs.

Refunds: Comprehensive coverage including item's subtotal, shipping, and taxes.
Reorders: Replacement of items, with made-to-order items following standard lead times. Unavailable items are refunded, covering all associated costs.

Submission Guidelines

For Stolen Orders: File your claim within a 5-30 day window after delivery.
For Lost Orders: Timelines vary between domestic (7-30 days from last update) and international orders (20-30 days from the last update).
For Damaged Orders: Provide photo evidence and file within 15 days of receiving your delivery.

For Stolen Orders: File your claim within a 5-30 day window after delivery.
For Lost Orders: Timelines vary between domestic (7-30 days from last update) and international orders (20-30 days from the last update).
For Damaged Orders: Provide photo evidence and file within 15 days of receiving your delivery.

Claim Process

Easily file a claim with our Claims Form if your order encounters any issues during transit.

Shipping Protection FAQs

Shipping protection is a service offered at a low cost that safeguards your purchase against loss, theft, or damage while it's in transit, ensuring that you can shop with confidence and peace of mind. For additional details read our Shipping Policy

Shipping protection is automatically pre-selected for all orders at checkout. If you wish to opt-out, you can simply unselect the option.

Our shipping protection covers your items in case they are lost, stolen, or damaged during transit. This includes orders marked as delivered but not received, items stuck in transit, and items damaged upon arrival.

If you need to file a claim, please use our Claims Form available on this page. We've made the process straightforward to ensure quick resolution.

For stolen orders marked as delivered, file a claim within 5-30 days. Some cases may require a policereport.
For lost orders, file within 7-30 days depending on the estimated delivery date.
For damaged items, file a claim within 15 days, including photo evidence of the damage

Yes, the policy does not cover fulfillment issues, cosmetic damage, or any claims filed outside of the specified time frames. Additionally, missing items or parts for undamaged packages should be reported within 48 hours of receipt.

Our expert support team ensures claims are reviewed within 10 business days of filing, working diligently to resolve your issue as swiftly as possible.

Upon claim approval, you can choose between a refund, which covers the item's subtotal, shipping, and taxes, or a reorder. For reorders, RealCraft replaces the items, following standard lead times for made-to-order items. Unavailable items are refunded.

If you have additional questions, reach out to our Customer Success Team at returns@realcraft.com

Assistance Made Simple

Submit Your Claim

Experience quick and easy resolution. Fill out the form below to start your claim for shipping protection.

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