Q: How is my door guided at the bottom?
A: All of our hardware kits come with a concealed T-Guide (click here for more info). The T-Guide is mounted on the floor and fits into a slot cut into the bottom edge of a sliding door. We also have a C-Guide option that doesn't require modifying the door bottom. The C-Guide cups the bottom of the door, holding it in place. C-Guides are available for doors 1" or thicker. We also offer a wall-mounted roller guide for applications where it is difficult to mount a guide to the floor. It is ideal for outdoor settings and/or doors up to 2-3/4" thick.
Q: Why do I need a bottom guide?
A: The bottom guide helps keep the door stable. The door should always remain in contact with the bottom guide.
Q: What are lag bolts? Do I need them?
A: Lag bolts are used to attach the track to the wall. We have lags that match black, oil rubbed bronze, and stainless steel finishes. Powder coated hardware with have matching lag bolts. Stainless and brass will have stainless steel.
Q: How much clearance do I need above the door?
A: It depends on the hardware style you choose. Each hardware kit has different clearance requirements. Please see technical information page and download the cut sheets for clearances.
Q: Can I order a custom track length or custom hole patterns?
A: Yes! Call or email for a custom quote. Custom orders have a 2-3 week lead time and a custom order fee.
Q: Can the track attach directly to sheet rock?
A: Yes, but only if you have wood blocking built into your wall. If you do not have wood blocking built into the wall, you will need to mount the hardware to a wood ledger board. The reason for this is that the hardware rails come with pre-drilled holes that do not line up with the studs in your wall. We recommend a wood ledger board consisting of a hardwood such as oak or fir. We recommend the dimensions be 1" thick, 5-1/2" tall, and 2" longer than the hardware rail length.
Q: How much should my door overlap the opening?
A: We recommend a door-to-frame overlap of at least 1" per side for doors up to 54". This assists with maintaining privacy. For larger doors, use a 2"overlap per side.
Q: Do you ship internationally?
A: Yes, we can ship internationally. Please call us for a quote!
Q: Does this hardware have a warranty?
A: Yes, our hardware comes with a 2-year limited warranty. Download our warranty.
Q: How quickly will I receive my order?
A: Standard hardware and ready-to-ship door orders leave our facility within 1-3 business days plus an estimated 2-7 business days in transit. Each product page will have an estimated lead time next to the price. If have a deadline you need to meet, please call us to ensure your order will arrive in time.
Q: What carrier do you use for standard shipping?
A: We use FedEx Ground.
Q: What if my door falls between hardware kit sizes?
A: We recommend sizing up - go with the larger kit size and add an adjustable end stop. The longer rail will give you plenty of room for your door to operate and the adjustable end stop will give you the ability to stop the door at the correct point on the rail. We also have custom kit options available for those special projects.
Q: How do I determine door handing for a swinging door?
Door handing is determined from the outside of a room. If the hinges are on the left side, the door has left handing. If the door swings into the room (away from you, standing outside the room), it is a left-hand inswing door. If it swings toward you, out of the room, it is a left-hand outswing, or left-hand reverse door. The opposite is true of right hand doors – the hinges will be on the right side. If the door swings into the room (away from you), it is a right-hand inswing door. If it swings toward you, out of the room, it is a right-hand outswing, or right-hand reverse door.